Step 1: Talk to us directly
Call (305) 820-0805 and ask to speak with the owner or the bilingual coordinator. We document the complaint in writing, give you a response date, and an action plan.
(305) 820-0805Full transparency with our families
Transparency: license, ethics, and complaints process
When a family entrusts their loved one to us during the day, they hand us the most sacred thing they have. That's why we publish openly the license info, the insurance, our code of ethics, and the complaints process — so no decision is made blindly.
Florida AHCA state license
- AHCA license number
- 9102
We operate under license from the Florida Agency for Health Care Administration (AHCA). Any family can verify our license, inspections, and regulatory history directly on the state's official site.
Verify at floridahealthfinder.govInsurance and liability
- Active general liability insurance
- Professional liability insurance for clinical staff
- Workers' compensation coverage for all employees
- Commercial auto policies for all transportation vehicles
- Certificates of insurance available upon request — call us at (305) 820-0805
Code of ethics
- Dignity first: every senior is treated with respect, patience, and warmth — no exceptions.
- Financial honesty: we explain costs, copays, and coverage before the first day. No surprises.
- Confidentiality: medical and personal information is handled under HIPAA protocols.
- Conflicts of interest: no staff member receives commission for referring outside services.
- Unconditional bilingual care: Spanish and English are offered equally; nobody has to adapt.
- Open door for family: visits, calls, and daily reports are always welcome.
How to file a complaint
If your family has a concern or complaint, we want to hear it first — and resolve it. But we also want you to know you have the right to report directly to the State of Florida if you prefer.
Step 2: Report to Florida AHCA
If the internal response doesn't resolve the situation, you can file an official complaint with the Florida Agency for Health Care Administration (AHCA). It is your right and there is no retaliation.
- AHCA complaint line
- 1-888-419-3456
Frequently asked questions about transparency and license
Where can I verify the AHCA license?
At floridahealthfinder.gov, the State of Florida's official portal. Search by legal name 'Xclusive Senior Adult Day Care Center' or by address (12975 W Okeechobee Rd, Hialeah Gardens or 705 E 8th Ave, Hialeah).
What state inspections have you passed?
AHCA performs regular inspections of adult day care centers. The history is available at floridahealthfinder.gov. If a family wants to review recent reports, we provide them personally at no cost.
Will my family have to sign agreements to not sue?
No. Our admission agreement does not include clauses waiving the right to sue or to file regulatory complaints. What you sign is a services agreement, not a waiver of rights.
How do you handle medical information?
Under HIPAA protocols. Only authorized staff access your loved one's clinical record. We share information with primary doctors and authorized family — nobody else without your consent.
If I file a complaint, will you retaliate against my family member?
Never. The code of ethics and federal law prohibit retaliation for filing a complaint. If you sense something changed in care after a complaint, report it to AHCA immediately at 1-888-419-3456.
Why Hialeah families trust us
- Licensed and insured
- 100% bilingual staff
- Free transportation
- Home-cooked meals
- Activities every day
- Professional oversight
Time to take the step
Your family deserves help. Today.
Every day your loved one spends alone at home is a day without laughter, dancing, warm meals, or company. Call us now — the consultation is free.