Question 1

How much does adult day care cost? · ¿Cuánto cuesta el cuidado diurno?

Accepted Answer

For families who qualify for Florida Medicaid Long-Term Care, our services are completely FREE — including transportation, meals, and all activities. Para familias que califican para Medicaid Long-Term Care de Florida, nuestros servicios son completamente GRATIS. We also accept Medicaid Diversion, private pay, Long-Term Care insurance, and VA Aid & Attendance. Call (305) 820-0805 for a transparent quote. Our bilingual benefits coordinator helps you apply for Medicaid at no cost.

Question 2

Do you offer free transportation? · ¿Ofrecen transporte?

Accepted Answer

Yes. Free door-to-door transportation within a 15-mile radius of either of our two locations. Transporte puerta a puerta GRATIS en un radio de 15 millas. We cover Hialeah, Hialeah Gardens, Doral, Miami Lakes, Medley, Miami Springs, Opa-locka, and surrounding areas. Call (305) 820-0805 with your zip code and we'll confirm.

Question 3

Are your staff bilingual? · ¿Hablan español?

Accepted Answer

Our entire staff is bilingual (Spanish + English). Todo nuestro personal es bilingüe. Every interaction — nursing, activities, reception — is offered in the language your loved one prefers.

Question 4

Do you accept members with dementia or Alzheimer's? · ¿Aceptan personas con demencia o Alzheimer?

Accepted Answer

Yes — early and moderate-stage dementia or Alzheimer's. Sí, aceptamos miembros con demencia o Alzheimer en etapas temprana y moderada. Our programs are adapted for cognitive stimulation, and our staff is trained in dementia care.

Question 5

What are your hours? · ¿Qué horario tienen?

Accepted Answer

Monday through Friday, 7:30 AM to 5:30 PM. Closed Saturdays and Sundays. Lunes a viernes, 7:30 AM a 5:30 PM. Cerrado sábados y domingos. Most members attend 3-5 days per week.

Question 6

How do I apply for Medicaid Long-Term Care? · ¿Cómo aplico para Medicaid Long-Term Care?

Accepted Answer

We do it for you FREE. Nosotros lo hacemos por usted GRATIS. Our bilingual coordinator sits with your family, gathers documents, completes the application, and submits to the State. Approval takes 30-60 days. Call (305) 820-0805 and say 'I want to apply for Medicaid' or 'Quiero aplicar para Medicaid.'

Question 7

Can veterans attend? · ¿Pueden venir veteranos?

Accepted Answer

Absolutely. Many veterans and surviving spouses qualify for VA Aid & Attendance, which covers adult day care. We help you apply free. Muchos veteranos y viudas/os de veteranos califican para VA Aid & Attendance. Call (305) 820-0805 and mention 'VA Aid & Attendance.'

Question 8

Do you have a Free Trial Day? · ¿Tienen Día de Prueba GRATIS?

Accepted Answer

Yes. A complete day at no cost and no commitment. Sí, un día completo SIN costo y SIN compromiso. Includes door-to-door transport, all three meals, all activities, and complete nursing care. Call (305) 820-0805 — we call back within 24 hours.

Question 9

How much does adult day care cost in Hialeah? · ¿Cuánto cuesta el cuidado diurno para adultos mayores en Hialeah?

Accepted Answer

Adult day care in Hialeah averages $80–$110 per day private pay, but at Xclusive Senior Care it's $0 for families who qualify for Florida Medicaid Long-Term Care. El cuidado diurno en Hialeah cuesta entre $80 y $110 por día pagando particular, pero con nosotros es GRATIS para familias que califican para Medicaid Long-Term Care. We also accept VA Aid & Attendance, Long-Term Care insurance, and private pay. Llame al (305) 820-0805 para una cotización transparente.

Question 10

Do you accept Florida Medicaid? · ¿Acepta Medicaid de Florida?

Accepted Answer

Yes — we are a contracted provider for every Statewide Medicaid Managed Care (SMMC) plan in Miami-Dade: Sunshine Health, Simply Healthcare, Humana, Aetna, and Molina. Sí, somos proveedor contratado con todos los planes SMMC de Medicaid en Miami-Dade. We accept Medicaid Long-Term Care, Medicaid Diversion, and Medicaid CDC+. Llame al (305) 820-0805 con su tarjeta de Medicaid y verificamos cobertura el mismo día.

Question 11

What is Medicaid CDC Plus? · ¿Qué es Medicaid CDC+?

Accepted Answer

Medicaid CDC+ (Consumer-Directed Care) lets the family — not the insurance company — decide how Medicaid dollars are spent on the senior's care. Medicaid CDC+ permite que sea la familia, no la aseguradora, quien decida cómo se gasta el dinero de Medicaid en el cuidado del adulto mayor. Families can hire a relative as a paid caregiver, choose their adult day care center, and customize transportation. We are an approved CDC+ provider. Call (305) 820-0805 to learn if your family qualifies.

Question 12

What is the difference between Adult Day Care and Adult Day Health Care? · ¿Cuál es la diferencia entre Adult Day Care y Adult Day Health Care?

Accepted Answer

Adult Day Care provides social engagement, meals, and basic supervision. Adult Day Health Care adds on-site registered nursing, medication management, and skilled care — which is what Xclusive Senior Care offers. Adult Day Health Care añade enfermera registrada en sitio, manejo de medicamentos y cuidado clínico. Both are covered by Florida Medicaid Long-Term Care depending on the senior's care plan. Call (305) 820-0805 and our team will explain which fits your loved one.

Question 13

Do you transport from Miami Lakes, Doral, or Hialeah Gardens? · ¿Ofrecen transporte desde Miami Lakes, Doral o Hialeah Gardens?

Accepted Answer

Yes — Miami Lakes, Doral, and Hialeah Gardens are all inside our 15-mile free transportation radius. Miami Lakes, Doral y Hialeah Gardens están dentro de nuestro radio gratuito de 15 millas. Pickup runs between 7:30 and 9:00 AM and drop-off between 3:30 and 5:00 PM in wheelchair-accessible, climate-controlled vans driven by background-checked drivers. Call (305) 820-0805 with your address to confirm.

Question 14

Do you accept seniors with Alzheimer's or dementia? · ¿Atienden adultos mayores con Alzheimer o demencia?

Accepted Answer

Yes — we specialize in early and moderate-stage Alzheimer's and dementia care. Sí, nos especializamos en Alzheimer y demencia en etapas temprana y moderada. Our memory care programming includes cognitive stimulation in Spanish, reminiscence therapy with Cuban music and food, and a 1:4 caregiver ratio. Our staff is trained in dementia care best practices. Call (305) 820-0805 to schedule a free assessment.

Question 15

What hours are you open? · ¿Cuál es el horario?

Accepted Answer

Monday through Friday, 7:30 AM to 5:30 PM. Lunes a viernes, de 7:30 AM a 5:30 PM. Most members attend 3–5 days per week. We are closed Saturdays, Sundays, and major holidays. Llame al (305) 820-0805 para coordinar el horario de su familiar.

Question 16

Are you open on weekends? · ¿Trabajan los fines de semana?

Accepted Answer

No — we are closed Saturdays and Sundays. No, estamos cerrados los sábados y domingos. Weekend coverage is not currently part of Florida Medicaid Long-Term Care, but we can refer you to home-health partners for weekend respite. Call (305) 820-0805 and our coordinator will connect you.

Question 17

How many meals do you serve per day? · ¿Cuántas comidas al día se sirven?

Accepted Answer

Three: a hot breakfast, a full Latin-style lunch, and an afternoon snack. Tres: desayuno caliente, almuerzo estilo latino y merienda en la tarde. All meals are prepared fresh on-site daily with diabetic, low-sodium, renal, and Cuban-cuisine options. Allergies and preferences are documented in each member's care plan. Call (305) 820-0805 to discuss dietary needs.

Question 18

Is there a registered nurse on-site? · ¿Hay enfermera registrada en el centro?

Accepted Answer

Yes — a Florida-licensed registered nurse is on-site every day we are open. Sí, tenemos una enfermera registrada con licencia de Florida en sitio todos los días. The RN administers medications, monitors vital signs, coordinates with each member's primary-care physician, and responds to medical questions from the family in Spanish or English. Call (305) 820-0805 to speak with our nursing supervisor.

Question 19

Does your staff speak Spanish? · ¿El personal habla español?

Accepted Answer

Yes — 100% of our staff is bilingual in Spanish and English. Sí, el 100% de nuestro personal es bilingüe en español e inglés. Caregivers, nurses, drivers, activities coordinators, and the front desk all speak fluent Spanish, and most are native speakers. Every interaction with your loved one happens in the language they prefer. Llame al (305) 820-0805 y será atendido en español.

Question 20

What activities are offered? · ¿Cómo es el programa de actividades?

Accepted Answer

Daily activities include adapted exercise, dominoes, cognitive games, Cuban-music dance hours, art workshops, gardening, and outings to parks and cultural events. Las actividades diarias incluyen ejercicio adaptado, dominó, juegos cognitivos, baile con música cubana, arte, jardinería y paseos. Every Friday we host live music. Birthdays are celebrated with cake and bolero. Call (305) 820-0805 to see the weekly calendar.

Question 21

What is your caregiver-to-member ratio? · ¿Cuántos miembros hay por cuidador?

Accepted Answer

Our ratio is 1 caregiver for every 4 members — well below the Florida regulatory maximum. Nuestra proporción es de 1 cuidador por cada 4 miembros, muy por debajo del máximo regulatorio de Florida. This means more eyes on your loved one, faster response to bathroom requests, and personalized engagement. Call (305) 820-0805 to learn how we staff each shift.

Question 22

What happens if my family member has a medical emergency? · ¿Qué pasa si mi familiar tiene una emergencia médica?

Accepted Answer

Our on-site registered nurse triages immediately, calls 911 if needed, and notifies the family while staying with your loved one. La enfermera registrada en sitio evalúa de inmediato, llama al 911 si es necesario y notifica a la familia. We document everything in the care plan and coordinate with the primary-care doctor and the senior's Medicaid Managed Care plan. Call (305) 820-0805 to review our emergency protocol.

Question 23

Do you accept seniors who need help walking? · ¿Aceptan miembros que necesitan ayuda para caminar?

Accepted Answer

Yes — we welcome members who use walkers, canes, or wheelchairs, and we have staff trained in safe transfers. Sí, recibimos miembros que usan andadores, bastones o sillas de ruedas y tenemos personal entrenado en transferencias seguras. The facility is fully ADA-accessible with grab bars, ramps, and accessible restrooms. Call (305) 820-0805 to discuss mobility needs.

Question 24

How do I book the free trial day? · ¿Cómo reservo un día de prueba?

Accepted Answer

Call (305) 820-0805 or use the booking form on our homepage. Llame al (305) 820-0805 o use el formulario en la página principal. A bilingual specialist calls you back within 15 minutes during business hours, confirms the trial date, and schedules the transport pickup. No deposit, no paperwork, no risk.

Question 25

What documents do I need to bring? · ¿Qué documentos necesito traer?

Accepted Answer

For the trial day, just a photo ID and any insurance cards. Para el día de prueba solo necesita identificación con foto y las tarjetas de seguro. To enroll permanently we ask for proof of address, the senior's medication list, and primary-care doctor contact. Our coordinator helps gather Medicaid documents if you want to apply. Call (305) 820-0805 for the full checklist.

Question 26

Do you serve veterans? Do you accept VA Aid & Attendance? · ¿Atienden veteranos? ¿Aceptan VA Aid & Attendance?

Accepted Answer

Yes — we proudly serve veterans and their surviving spouses, and VA Aid & Attendance benefits cover our services. Sí, atendemos veteranos y viudas/os de veteranos, y aceptamos VA Aid & Attendance. Our coordinator helps eligible families apply for the benefit at no cost. Call (305) 820-0805 and mention 'VA Aid & Attendance' or 'veterano.'

Question 27

What is it like for Cuban families? · ¿Cómo es el ambiente para familias cubanas?

Accepted Answer

Our center feels like a Cuban living room — Spanish first, dominoes after lunch, Celia Cruz on Fridays, cafecito with the family at pickup. Nuestro centro se siente como una sala cubana: español primero, dominó después del almuerzo, Celia Cruz los viernes, cafecito con la familia al recoger. The menu rotates ropa vieja, picadillo, lechón, and arroz con pollo. Call (305) 820-0805 to visit and feel it for yourself.

Question 28

Where are you located? · ¿Dónde están ubicados?

Accepted Answer

We have two locations in Miami-Dade: Hialeah Gardens (12975 W Okeechobee Rd) and Hialeah. Tenemos dos ubicaciones en Miami-Dade: Hialeah Gardens (12975 W Okeechobee Rd) e Hialeah. Both are licensed by the Florida Agency for Health Care Administration (AHCA license #9102). Call (305) 820-0805 and we will recommend the location closest to your home.

Question 29

How quickly will someone call me back? · ¿Qué tan rápido me devuelven la llamada?

Accepted Answer

During business hours, a bilingual specialist returns your call within 15 minutes. En horario laboral, un especialista bilingüe le devuelve la llamada en menos de 15 minutos. After hours we return calls first thing the next business morning. Call (305) 820-0805 — no voicemail loops, real human callbacks.

Question 30

Do you give family caregivers a break? · ¿Cómo ayudan al cuidador familiar?

Accepted Answer

Yes — our program is designed to give the family caregiver 9 hours of daily respite while keeping the senior socially engaged and medically supervised. Sí, nuestro programa le da al cuidador familiar 9 horas diarias de respiro mientras el adulto mayor está cuidado y acompañado. Many adult children return to work or simply rest. Call (305) 820-0805 to learn how we partner with the caregiver.

Transportation, meals, bilingual care — one free trial day.

Worried about leaving Mom or Dad alone at home?

Four pillars of premium care

Door-to-door transportation

Hot, nutritious meals

Activities that keep them alive

Warm professional care

From 7 AM to 5 PM

Pickup

Breakfast & coffee

Exercise & stretching

Cognitive activities

Hot lunch

Music & dancing

Snack & rest

Return home

Expert support for every stage

Same warm care, two homes

Hialeah Gardens

Hialeah

Warm, clean, and full of life

Thousands of Hialeah families have already chosen us

What families ask us most

One of our specialists will call you in under 15 minutes.

Your family deserves help. Today.

Transportation, meals, bilingual care — one free trial day.

Why Hialeah families trust us

Worried about leaving Mom or Dad alone at home?

Four pillars of premium care

Door-to-door transportation

Hot, nutritious meals

Activities that keep them alive

Warm professional care

From 7 AM to 5 PM

Pickup

Breakfast & coffee

Exercise & stretching

Cognitive activities

Hot lunch

Music & dancing

Snack & rest

Return home

Expert support for every stage

Same warm care, two homes

Hialeah Gardens

Hialeah

Warm, clean, and full of life

Thousands of Hialeah families have already chosen us

What families ask us most

How much does day care cost?

Do you accept Medicaid?

How does transportation work?

Do you administer medications?

What meals do you serve?

What if my loved one needs special care?

What is the free trial day like?

Can I visit the facilities?

How much does adult day care cost in Hialeah?

Do you accept Florida Medicaid?

What is Medicaid CDC Plus?

How do I apply for Medicaid Long-Term Care?

What is the difference between Adult Day Care and Adult Day Health Care?

Do you transport from Miami Lakes, Doral, or Hialeah Gardens?

Do you accept seniors with Alzheimer's or dementia?

What are your hours?

Are you open on weekends?

How many meals do you serve per day?

Is there a registered nurse on-site?

Does your staff speak Spanish?

What activities are offered?

What is your caregiver-to-member ratio?

What happens if my family member has a medical emergency?

Do you accept seniors who need help walking?

Is the trial day really free?

How do I book the free trial day?

What documents do I need to bring?

Do you serve veterans? Do you accept VA Aid & Attendance?

What is it like for Cuban families?

Where are you located?

One of our specialists will call you in under 15 minutes.

Your family deserves help. Today.